Refund policy

Right of Return, Exchange and Withdrawal Policy

Last Update: 20.08.2026

As Farfolu, we attach importance to customer satisfaction. This policy explains the return, exchange and right of withdrawal processes to be applied in purchases made through our online store.

Right of Withdrawal

Within the scope of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, the consumer can exercise the right of withdrawal without giving any reason within 14 days from the date of receipt of the product, subject to the exceptions specified in the legislation.

You can contact us at info@farfolu.com within 14 days to exercise your right of withdrawal.

Return Conditions

Products to be returned;

Unused,
Unwashed,
Not damaged,
Resaleable,
The original labels on the product, if any, have not been removed

It should be.

Situations arising from reasonable examination of the product only in order to determine its nature, features and functioning are evaluated within the scope of applicable consumer legislation.

Return Process

After your withdrawal request is received, the necessary information on how to send the product will be sent to you.

After the returned product reaches us, the necessary checks are carried out. If the return conditions are met, the refund is made to the payment method used at the time of purchase in accordance with the applicable legislation.

Defective or Wrong Product

If you think you have received a wrong, incomplete or defective product, you can contact us at info@farfolu.com.

The legal rights of the consumer regarding the defective goods are reserved.

Change

Exchange requests can be evaluated according to the stock status of the product. If the requested product is not in stock, a return option may be offered.